The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.
We will not sell alcohol to anyone under the age of 18.
Your security is very important to us. Your order is sent to us online via a secure server that uses the latest SSL encryption technology to protect your credit card details. Your credit card details are not held on the internet or even on our own systems, making the Furleigh Estate online purchase process safe.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.
We use a courier to deliver orders. They aim to deliver your parcel within 24 hours of despatch from us, excluding weekends and bank holidays. This service is not guaranteed. In the unlikely event that delivery is delayed, due to no fault of our own, we can not accept responsibility.
If there is no one at the nominated delivery address to receive your parcel and it is too big to fit through the letterbox, it will be redirected to your local depot. The courier will drop a note through the door to advise if this is the case, explaining how redelivery or collection can be arranged.
If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.
We accept Visa, Mastercard, Visa Electron and Maestro (Switch). If you are paying by Maestro you will also need to include the card issue number or start date. We do not accept American Express or cheques.
The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with the Furleigh Estate Mail Order Service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Furleigh Estate makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
Should you have any queries with your order, please contact us on 01308 488991 between 9am and 5pm Monday to Friday.
All transactions will be cleared in the UK in GBP (Sterling).
Claims for breakages or other damage must be made in writing or by email to Furleigh Estate within three days of receipt. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period. When you notify us you should tell us the date the parcel was delivered and details of the condition it was in. You should also retain the damaged contents and all packaging in case our courier asks to see it.
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Rights Act 2015 you may cancel your order at any time without reason within 14 working days of delivery.
You may cancel your order, for any reason provided: -
You, or the recipient notifies us of your cancellation in writing/ e-mail to the address on our "contact us" page within fourteen working days of delivery. The goods remain unused and the packages or boxes remain unopened. You or the recipient retain and take reasonable care of the goods until you return them. You return packaged item(s) to Returns at Furleigh Estate to the address on the "contact us" page.
Although we will refund the cost of posting the goods to you, please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Furleigh Estate and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us in perfect condition.
Under the Consumer Rights Act you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. But this right is limited to 30 days from the date of purchase of your product.
If you believe the goods delivered to you are faulty please contact us as soon as you can to explain what you believe the fault is. We will respond within 48 hours, unless we are delayed for some reason outside our control. We will explain what we will do in respect of your complaint.
If you wish to purchase wine from outside the UK please contact us for delivery costs and times.